Introduction
Fusha ("Fusha", "we", "us") is Iraq's first platform for booking farms and chalets. This privacy policy applies to the customer app (Fusha), which lets users search for and book properties.
By using the app, you agree to the data collection practices described below. If you do not agree, please stop using the app and delete your account.
Data We Collect
We collect the following information so you can make the most of the Fusha platform:
| Data type | Examples | How it's collected |
|---|---|---|
| Account data | Full name, phone number, email (optional), profile picture | Entered by you when creating or updating your profile |
| Booking data | Properties you've booked, booking dates, payment method, booking status | Generated automatically when you confirm a booking |
| Geographic location | Your current coordinates, to show nearby properties | Only with your explicit permission — you can decline or revoke it anytime |
| Favorites & lists | Properties saved to your favorites lists, personal preferences | Created by you by tapping the heart icon or adding a list |
| Device data | Technical device information to ensure notifications work and improve compatibility | Collected automatically when the app is installed |
| Usage data | General usage patterns to improve search results and app experience | Logged automatically and anonymously to improve the experience |
| Reviews & ratings | Your ratings of properties you've visited, your comments | Submitted explicitly by you after each stay |
Geographic Location — In Detail
We use your location data to improve your search experience and show you the properties closest to you. Here's exactly what happens:
Yes What we do
Show farms and chalets closest to you, sorted by distance, when you open the map or search.
No What we don't do
We do not track your location in the background, and we do not keep a historical log of your locations on our servers.
Yes You're in control
You can decline location permission and still use the app — just enter your city manually in search.
No We don't share it
We do not share your geographic location with property owners or any advertising third party.
How We Use Your Data
- Providing the service: creating your account, processing booking requests, and sending booking confirmations.
- Personalizing your experience: showing properties that match your interests and past search history.
- Geographic search: showing properties closest to you, sorted by distance (using location if you've granted permission).
- Notifications: booking confirmation alerts, stay reminders, and offers relevant to your interests.
- Reviews system: letting you rate properties after a visit and showing other users' reviews.
- Technical support: responding to your inquiries and resolving any issue you face.
- Safety: detecting fraud and protecting your account and the community as a whole.
- Improving the platform: analyzing usage patterns to develop new features and improve app speed.
Third Parties and Service Providers
The app works with specialized service providers of globally trusted reputation:
Data Retention Period
- Account data: kept for the duration of your account's activity.
- Booking history: kept for 3 years for technical support and potential dispute purposes.
- Reviews and ratings: kept permanently to serve the community unless you request deletion.
- Anonymized usage data: kept for 12 months, then deleted.
- Error logs: automatically deleted within 90 days.
- After account deletion: all personal data is deleted within 30 days, except what we are legally required to retain.
Your Rights Over Your Personal Data
You are in control of your data. Here are your full rights:
Right to access
View all the data we hold about you, anytime.
Right to correction
Edit your name, phone number, or any profile information directly from the app.
Right to erasure
Delete your account and all its data entirely from the app settings or by contacting us.
Right to restrict processing
Request to temporarily freeze processing of your data during any dispute or review.
Right to portability
Receive a copy of your data in a structured digital format on request.
Right to opt out of notifications
Unsubscribe from any marketing notifications from the app settings, anytime.
Data Security
We protect your data with multiple layers of security:
- Full encryption: all data is encrypted in transit (HTTPS) and at rest.
- Secure authentication: sign-in using a one-time password (OTP) sent to your phone number.
- Data isolation: every user can only access their own data — no user can see another user's data.
- Continuous monitoring: automated systems detect any suspicious activity and alert us immediately.
- Regular reviews: we regularly review app security and apply the latest security patches.
Children Under 13
The Fusha app is not intended for children under 13 years of age. We do not knowingly collect any data from this age group. If we discover that a child under this age has created an account, we will delete it immediately. If you are a parent or guardian and believe your child has used the app, contact us via WhatsApp.
Changes to This Policy
We may update this policy when adding new features or for legal reasons. For any material change:
- An in-app dialog will ask for your consent to the new policy.
- We will send a push notification to your device.
- The "Last updated" date at the top of this page will change.
Continued use after such changes constitutes acceptance of the updated policy.
Contact Us
For any question about your privacy or to exercise your rights, contact Fusha's privacy team: